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Consular Services and Visas

Consular Services and Visas

What official documents can be attested at the Customer Happiness Centres (Attestation Centres) within the UAE and UAE Missions abroad?

• Individual documents: • Educational Certificates - Medical Reports - Experience Certificates - Birth and Death Certificates - Marriage and Divorce Contracts – To Whom It May Concern Certificates – Employment Contracts - Passport Copies - Certificate of Dependency and Determination of Heirs (estate) – General and Special Power of Attorney, and others • Commercial documents: • Contracts and Trade Agreements - Minutes of the Board of Directors Meeting Resolutions – Trade Licenses - Company Memorandum of Association - Certificate of Pledge to Open or Close a Company - Commercial Register - Employment Agency – Recruitment Contracts - Umrah and Hajj Transaction Contracts - Commercial Agencies – Financial Budget Approval - Registration of a New Product. Registration of a Trade Mark

How can I send my document(s) to MoFAIC after successful paying attestation fees inside the UAE?

• When applying online, you have the option to select courier service inside the UAE. Once payment is mad, you will be redirected to a page to fill in your pick up and drop off location. • You also select the appointment option online and go to one of our happiness centres in the UAE.

Can someone attest to my document(s) on my behalf?

• Anyone can attest documents on your behalf.

How can I attest my document(s) in a country that does not have a UAE mission?

• You can call the centre on +971-80044444 or submit an inquiry through the contact us link

Are the missions closed due to the COVID situation?

• Each Mission follows the preventive measures of the hosting country. For further information, please visit the Mission's website for details or call us on the call centre (+971-80044444) to find out more

What are the accepted types of cards for payment?

• All types of credit or debit cards / e-Dirham

How can I attest to one of the Customer Happiness Centres?

You can attest your documents within UAE by either one of the following options: 1. Appointment: you can book an appointment online 2. Courier Service: you can book for courier service online 3. Walk-in: visit one of the customer happiness centres

What payment methods are accepted at the Customer Happiness Centres in the UAE?

• Debit cards, credit cards, e-dirham

What are the prerequisites of attesting inside the UAE?

Make sure the appropriate governing bodies have attested your document(s) before attestation of MoFAIC (check below what applies to your document(s)). Document(s) missing attestation will be rejected. Also, ensure that your document(s) are not laminated. Laminated documents cannot be attested and will be rejected. • For document(s) issued within UAE and has not been attested by MoFAIC in the UAE: Ensure that the appropriate governing body has authenticated the document(s). example, a birth certificate will need to be attested by the Ministry of Health & Prevention or the local health authority • For document(s) issued outside the UAE and require attestation in the UAE: Ensure that the document(s) has been attested by the UAE mission at the country of origin of document(s) or the Mission of the country of origin of document(s) in the UAE.

Where can I attest my document(s) outside of the UAE by a UAE mission?

• You can apply online at any of the UAE missions abroad. As for walk-in customers, each Mission may have its procedures. Learn more about procedures in place at the Mission in the host country by visiting the Mission's website on: www.mofaic.gov.ae/en/missions/uae-missions-Abroad

How can I obtain details about UAE missions abroad?

You can visit the Missions' page on MoFAIC's website www.mofaic.gov.ae/en/Missions/UAE-Missions-Abroad for additional details about each of the UAE's missions abroad.

Can I book an appointment for a UAE mission?

• At the moment, the courier service provided through MoFAIC Website: www.mofaic.gov.ae solely covers the UAE. However, some missions may accept appointments by phone. Please refer to the Mission's website for further details.

How can I book an appointment at one of the Customer Happiness Centres in the UAE?

• You can book an appointment by applying for the smart attestation service on MoFAIC Website: www.mofaic.gov.ae or Smart Mobile App: (UAE MOFAIC).

What should I bring with me to my appointment?

• You must carry the original document(s) and the invoice number

What if I missed my appointment?

• You can still walk into one of MoFAIC's Customer Happiness Centres. Just ensure that you have the original document(s) and the invoice number when you visit us.

How can I apply for courier service when using smart attestation services (applying for attestation online)?

• Select the UAE as the location for attestation, then the Emirate, then Courier Service. • Complete the attestation form & payment. • Once the payment is completed, you will be redirected to a form to fill in your collection & drop-off location. • The courier company will call you to arrange for the collection of your document(s). • Note: Service is available ONLY in the UAE at the moment. *online payment will be available soon

How can I complete the payment on an existing non-completed transaction?

• Log into the MoFAIC Website: www.mofaic.gov.ae or Smart Mobile App: (UAE MOFAIC) using your username and password. • Go to your workspace (by clicking on your account icon). • Under my requests, you can select the desired transaction (ATS-xxxxx). • Complete the payment process.

What is the time required to renew an airport entry permit?

• 7-15 days

Is a police report required to issue a replacement for a lost airport entry permit?

• Yes, you should visit the nearest police station to obtain a certificate of loss, then submit it via the MoFAIC Website: www.mofaic.gov.ae so that a new card can be issued

Is it possible to issue a permanent or temporary permit for a local employee?

• Permits are only issued to holders of diplomatic or consular identity cards.

How long does it take to complete the Official Documents, Certificates and Commercial Invoices attestation service?

• 12 Minutes in case of visiting Customer happiness Centres • 3-5 working days in case of choosing delivery service within the UAE.

Steps to apply for attestation services within the UAE.

1. Ensure that an official and approved entity official have attested the document (s). Authorised entities have attested the document (s): Birth Certificates, for example, shall be certified by the Ministry of Health and Community Prevention or the Local Health Authority. 2. Write the number of document(s) and upload them. 3. Select the UAE as location, then select one of the following options: a) Set an appointment at the nearest Mission (please set the date and time, then proceed to the payment gateway). b) Select the mail service (you will be redirected to the payment portal, then you will be required to enter the delivery location). c) You will receive an SMS and email with a reference number of your transaction in detail.

What types of documents can be attested by the attestation service?

• The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) provides document attestation services of all kinds. Attestation is a procedure to confirm the validity of the seal and signature on documents issued in the UAE or abroad. • Attestation services, provided at the UAE Customer Happiness Centres within UAE and the UAE missions, include attesting regular documents issued from the UAE or other countries. Individual documents, can be educational, medical, marriage certificates, divorce contracts, power of attorney, etc. Documents can also be a commercial, such as contracts, power of attorney, agreements and invoices.

Are you facing difficulties or failure in completing application forms?

Please check that you have: • filled all mandatory fields • completed all fields correctly • Stick to a 5MB attachment size limit

What are the official opening hours of Customer Happiness Centres (Attestation Centres)?

• Official opening hours for all Customer Happiness Centres are from 8:00 am to 3:00 pm, except for the following Customer Happiness Centres, Services 1 of Emirates Towers in Dubai are from 9:00 am to 4:00 pm

What are optional services available in the Customer Happiness Centres within the UAE?

• Special counter for people of determination, elderly and pregnant women at Attestation Centres • Delivery Service (Courier) • Appointment hotline at all Attestation Centres: 024965554 • Private car parking is available for people of determination for both Abu Dhabi and Dubai branches and valet service at Dubai Branch.

Can I select a different location for collection and delivery?

• No. The location of the collection and delivery must be the same.

How many documents can I submit in one request?

• As long as the documents are in the same group, you can submit one or more documents. For example, if you have two or more different documents within the exact cost, you can select another certification on the drop-down menu. • Example 1: Two birth certificates (each costs AED 150) and a marriage certificate (charges AED 150) can be grouped as three documents under other Certificates • Example 2: A birth certificate (costs AED 150) and commercial power of attorney (costs AED 2000) CAN NOT be grouped as one transaction

What should I include in the package to be collected by the courier service?

• Original document(s) and invoice number

General information about attestation

What are the attestation service fees?

Attestation service charges:

Can someone attest my documents on my behalf?

Anyone can attest documents on your behalf.

How can I apply for the attestation service?

What are the requirements for attestation?

  • Original document in English or Arabic (or an official translation of it)
  • Document must be attested by the appropriate governing bodies prior to submission
  • Document must not be laminated

What are the types of documents that can be attested through MoFAIC’s e-channels?

  • Individual Affairs Documents: includes but not limited to: educational documents (certificate & transcripts are treated as two different documents) - birth certificates - death certificate - medical reports - good conduct certificate - marriage certificate, court-issued certificates – power of attorney of personal nature - to may it concern letters - employment contract - employment offer - bank statements - personal tax certificate – etc
  • Commercial Documents: includes but not limited to: contract or agreement – commercial registration - appointment of a manager or a director – minutes of meeting of board of directors or partners – company change of name – brand registration - distribution agreement - corporate insurance certificate - corporate tax certificate - board of directors decision - trade license – partnership or shareholder certificate - annexes and appendices in commercial documents – memorandums – company closures – company branch registration – bankruptcy documents – financial statement – product registration – patent registration or waiver – trademark registration – power of attorney of commercial nature – general power of attorney - signature document – end-user certificate – tax certificate - completion certificate - any other document of commercial nature.
    Commercial contracts or agreements may be considered as multiple documents based on its content. Please reach out to our call centre if you have any doubts
  • Invoices and Certificate of Origins 
    Commercial documents with proof of sale of any items or products

The original document must be sent to MoFAIC by courier to complete the attestation process.

Which types of payments do we currently accept

  • Direct debit
  • Credit cards (visa/master)
  • Samsung Pay
  • Apple Pay (will be activated by September 1, 2022)

What are the channels for providing Official Documents, Certificates and Commercial Invoices attestation service?

  • MoFAIC Website: www.mofaic.gov.ae 
  • Smart Mobile App: (UAE MOFAIC)
  • UAE Embassies and Consulates abroad
  • People of Determination and Senior Emiratis & Citizens can attest their documents by calling +97180044444
  • We also accept death certificate attestation requests by calling +97180044444

Attestation in the UAE

Where are Customer Happiness Centres (Attestation Centres) located within the UAE?

The Ministry of Foreign Affairs and International Cooperation provides all its services electronically through its website and smartphone application only. 

All customers can now submit all transactions related to MoFAIC’s attestation service through the Ministry’s official website www.mofaic.gov.ae and the UAEMOFAIC smart application, upon fulfilling all terms and conditions.

MoFAIC Customer Happiness Centres are closed, in line with the directives of the UAE visionary leadership towards improving government services and customer experience. 

What should I include in the package to be collected by the courier service?

The original documents or digital documents or documents with QR code 

What are the courier services available inside the UAE?

1) Normal: 3 working days – AED 40
2) Express: 1 working day – AED 150 (excluding Value Added Tax)
3) Prepaid Courier Service:  various packages for companies and entities. Please contact us for more details +97180044444.   

Can I select a different location for collection and delivery?

Pick-up and drop-off location for collection and delivery must be at the same.

What are the prerequisites of attesting documents?

  • The original documents or digital documents or documents with QR code
  • Ensure that your documents are not laminated. Laminated documents cannot be attested and will be rejected. 
  • Make sure the appropriate governing bodies have attested your documents before attestation of Documents. Missing attestation will be rejected. 
    For documents issued within UAE: 
    o Original documents must be attested by the governing entity except for digital documents issued by a government entity or documents attested electronically. Example: a birth certificate will need to be attested by the Ministry of Health & Prevention or the local health authority. 
    o Documents must be attested by MoFAIC through the Ministry’s official website www.mofaic.gov.ae or the UAEMOFAIC smart application
    o Documents can then be attested by one of our embassies or missions abroad.
    For documents issued outside the UAE:
    o Original document must be attested by the Ministry of Foreign Affairs of issuing country. 
    o Document can then be attested by one of UAE’s Embassy or Consulate in issuing country by applying though MoFAIC online channels. 
    o Original documents must be attested in the UAE through the Ministry’s official website www.mofaic.gov.ae or the UAEMOFAIC smart application. 

How can I send my documents to MoFAIC after successful payment of attestation fees inside the UAE?

If you selected UAE as a location for attestation, you will be asked to select the type of courier service desired for the service. Once you have successfully paid for the transaction, a courier service representative will contact you to collect your documents. 

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

How many documents can I submit in one request? And how long does it take to complete the Official Documents, Certificates and Commercial Invoices attestation service?

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

MoFAIC customers in the UAE can chose among the various courier services available:

1) Normal: 3 working days - up to 25 documents per transaction
2) Express: 1 working day - up to 10 documents per transaction
3) Prepaid Courier Service: there is no limit to the number of documents you can have attested. Various packages for companies and entities, please contact us for more details.    

How can I track my shipment

Once the courier service picks up your package, you will receive an email notification with a link to track your package.

Attestation in UAE Embassies and Consulates abroad

What are the working hours at the UAE Embassies and Consulates abroad?

You can find out about the working hours of each embassy and consulate by visiting its website on: www.mofaic.gov.ae/en/missions/uae-missions-abroad

Can I use a courier service outside the UAE?

At the moment, the courier service provided through MoFAIC’s website: www.mofaic.gov.ae only covers the UAE. However, some missions may accept appointments by phone or may have agreements with service providers in their respective cities/countries. Please refer to the Mission's website for further details www.mofaic.gov.ae/en/Missions/UAE-Missions-Abroad

How can I obtain details about UAE missions abroad?

You can visit the Missions' page on MoFAIC's website www.mofaic.gov.ae/en/Missions/UAE-Missions-Abroad for additional details about each of the UAE's missions abroad.

How can I attest my documents in a country that does not have a UAE mission?

You can contact MoFAIC’s call centre +97180044444 or submit an inquiry through “Contact Us” link on MoFAIc website www.mofaic.gov.ae

Where can I attest my documents outside the UAE?

When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofaic.gov.ae/en/missions/uae-missions-Abroad

Can I book an appointment to visit a UAE mission?

Some missions may accept appointments by phone. Please refer to the Mission's website for further details www.mofaic.gov.ae/en/Missions/UAE-Missions-Abroad

Technical and other inquiries about attestation

How can I get my payment receipt?

  • Log into the MoFAIC Website: www.mofaic.gov.ae or Smart Mobile App: (UAE MOFAIC) using your username and password.
  • Choose Tasks (My Requests). 
  • You can refer to the table that mentions the Request ID, the Follow-up Number, the e-service name, the creation date and the last action. 
  • Click your request ID number, which starts with (ATS- 202XXXXXX). The page will update automatically.
  • Certificates: you can refer to the table that mentions the country of origin, certificates types and quantity. 
  • In the same schedule, you can find your payment receipt.

I am facing issues logging in

  • If you are logging in using UAEPASS: please contact the UAEPASS team https://www.uaepass.ae/
  • If you are logging in as companies/entities, please contact MoFAIC's call centre +97180044444 for further support 

How can I request a refund of a transaction?

For refunds of rejected applications, please note refunds will be credited automatically to your account with 14 days. For any other refund requests, please contact our call centre on +97180044444

I did not receive the confirmation email.

Please check your Junk mail folder, or contact our call centre at +97180044444

Diplomatic Identity Card Services

How can I obtain the Unified Number?

• By presenting a passport copy to the Embassy representative of the Federal Authority for Identity and Citizenship

How long does it take to issue the Identity Card?

• Fifteen (15) working days

How long is the Card valid for?

• Four years

Is it necessary to present a police report when the Identity Card is lost?

• Yes

What documents are required to apply for the Diplomatic Identity Cards service?

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)

What are the terms and conditions to apply for Diplomatic Identity Cards service?

• Mission's Note is proving that the applicant is working for the Mission. • The Mission must ensure that the staff member does not have a valid residence visa on their passport when applying for the card. • Check the passport expiry date to ensure that it does not exceed six months.

What are the Diplomatic Identity Cards application channels?

• MoFAIC Website: www.mofaic.gov.ae  • Smart Mobile App: (UAE MOFAIC)

What are the Diplomatic Identity Card service fees?

• They are free of charge.

UAE nationals Affairs and Services provided

What are the procedures for issuing a return document?

In the event of the passport’s expiry date, damage or loss, or the issuance of a passport for newborns while the citizen is outside the country, an application for issuing a return document is submitted through the website of the Ministry of Foreign Affairs and International Cooperation or the Ministry’s smart application. Through the following electronic link:

https://www.mofaic.gov.ae

• Or through the UAE MOFAIC smart application

How do I register for the Twajudi Service?

• Visit MoFAIC Website: www.mofaic.gov.ae or a Smart Mobile App: (UAE MOFAIC)  • Log into (UAE Pass) • You will be redirected to MoFAIC's portal • Access Twajudi service from the "Individuals" tab.

What are the countries exempting UAE nationals of pre-entry visa requirements?

• To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link: • ,Visa Exemptions

What channels available for submitting inquiries, or feedback on UAE nationals service?

• Call MoFAIC contact center on the toll-free No. 80044444 or click on the following link: • Complaints ,Suggestions and inquiries

What are the procedures for renewing a passport abroad?

• To apply for a passport renewal service abroad you have to provide a proof of long stay abroad, which is usually for education, treatment, or employment. Get the supporting documents and click on the following link to apply: • Passport Renewal for citizens abroad

How can I obtain a passport for Emirati babies born abroad?

The Ministry of Foreign Affairs and International Cooperation, represented by its missions abroad, issues a return document for the newborns of the children of citizens to facilitate their entry into the country. Then the citizen must review the concerned authorities in the country to obtain identification papers for the newborn

Are there any special privileges in providing the service to people of determination?

• Special parking spaces for people of determination in both Abu Dhabi and Dubai branches. • There is a counter designated for people of determination. • Attestation services at your doorstep (for elderly and people of determination) available at Attestation Centres at Yas Centre (Musaffah area), Dubai & Sharjah branches

What documents do I need to apply for Twajudi?

• None. Dates of departure and return to the UAE are required (please provide the dates as per the travel ticket)

What are the Twajudi Service smartphone application in UAE MoFAIC channels?

• MoFAIC website (www.mofaic.gov.ae) • Smart Mobile App: (UAE MOFAIC)

How do I add a destination in Twajudi?

Log into (UAE Pass) Select MoFAIC Website (www.mofaic.gov.ae) or Smart Mobile App: (UAE MoFAIC) •You will be redirected to MoFAIC's portal • Access Individuals service. • Select Twajudi service • Select service type • Add flight data • Submit the smartphone application in UAE MoFAIC

What are the Terms and Conditions to apply for Twajudi?

• Applicants must be UAE Nationals. • UAE Pass registration

How long does it take to obtain an emergency passport?

Within 30 minutes if the request meets the terms and requirements

Who provides passport renewal services for Emirati nationals overseas?

• The Ministry of Foreign Affairs and International Cooperation provides passport renewal services for UAE nationals residing abroad coordinating with the Federal Authority for Identity and Citizenship.

What are the service fees for the issuance of a return document?

No fees

What are the passport renewal fees?

• Passport renewal fees are AED 60 per passport

What are the means of payment available for passport renewal fees?

• Service fees for passport renewal must be paid in cash to the UAE embassy in the host country.

How can I renew my passport while abroad?

• To apply for the Passport Renewal for UAE Nationals Abroad service, you should submit proof of an extended stay abroad (i.e. education, medical treatment, or work). Then, apply for the service and learn more about documents required through MOFAIC's Smart Channels.

What are the procedures in case a UAE national loses their passport abroad?

The citizen must visit the nearest police station and circulate the passport by making a report of its loss.

• Apply for a return document on the website of the Ministry of Foreign Affairs and International Cooperation or the smart application, while completing the documents designated for the request:

• A copy of the lost passport

• A copy of the record of the loss of the passport

• A personal photo

• Receipt of the return document via e-mail

How do I apply to renew my passport?

• Log into one of MOFAIC's smart channels via UAE Pass by entering the username and password. • From the ’Individual Services 'tab, select Issue Passports and Return Documents. Next, select ’Passport Renewal for UAE Nationals Abroad.’ Finally, click ’Start Service 'to complete the service Smart Mobile App: (UAE MOFAIC) form. • When the passport is renewed, you will visit the Embassy and receive the original renewed passport.

What are the documents required to apply for passport renewal?

• Passport copy • Attach detailed information proving the foreign residency of the UAE national. • A personal photograph

What are the documents required to issue a return document?

Issuance of a return document by virtue of losing an ordinary passport

• A copy of the lost passport
• A copy of the record of the loss of the passport
• Photograph

Issuance of a return document by virtue of the expiration of the ordinary passport

• A copy of the expired passport
• Photograph

Issuance of a return document by virtue of the expiration of the ordinary passport

• A copy of the damaged passport
• Photograph

Issuance of a return document for newborns

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad
• Father's passport copy
• Mother's passport copy
• A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy)
• A copy of the family book in full

Diplomatic, Special and Mission Passport Service

What documents are required to apply for Diplomatic, Special and Mission Passport service?

• A letter from the requesting entity • Copy of the decree or resolution related to the concerned person in case the entitlement is related to a post • Copy of the ID card • Copy of the ordinary passport. • Copy of the Family book. • Attach a recent coloured personal photo with a white background (4*6) directly facing the camera in either UAE National Dress or a formal suit.

What are the terms and requirements for applying for the Diplomatic, Special and Mission Passport service?

• Applicant must be a UAE National entitled to a passport currently working for a government entity and holding a position in that entity.

What are the Diplomatic, Special and Mission Passport application channels?

• MoFAIC Website: www.mofaic.gov.ae • Smart Mobile App: (UAE MOFAIC)

What are the Diplomatic, Special and Mission Passport service fees?

• They are free of charge.

How long does it take to issue a Diplomatic, Special or Mission Passport?

• It takes two working days.

Can we apply through Ministry of Foreign Affairs and International Cooperation branch offices in Dubai or Sharjah?

• Applications submit and delivery are only done manually. Therefore, applications are sent with representatives of Dubai and Sharjah offices on Mondays and Wednesdays.

Human Capital and Employment

How to apply for a job in the Ministry of Foreign Affairs and International Cooperation?

• Working for the Ministry of Foreign Affairs and International Cooperation is featured by its unique nature. It opens up broad professional horizons and a specific career path. The work is characterised by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, and more experience in representing the UAE worldwide. For opportunities and employment requirements, please visit: • Recruitment

How can I apply for the EDA and what academic programmes are available?

• While most of our students are new staff at the Ministry of Foreign Affairs and International Cooperation in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: EDA

Services and Payment Portal Problems

Where is the Ministry of Foreign Affairs and International Cooperation, and what are its opening hours?

• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofaic.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm

How can I find out about the status of my transactions?

• Please go to the ‘Pending Transactions’ option where the transaction status is mentioned.

Is the ‘3ds error’ displayed on your screen?

• Please get in touch with your bank, or change the card type, as this type of card is not supported

Where are the Ministry of Foreign Affairs and International Cooperation Branch Offices, and what are their opening hours?

• Ministry of Foreign Affairs and International Cooperation Branch Office in Dubai, Consulates District in Bur Dubai • Opening hours: 8:00 am to 3:00 pm. • Ministry of Foreign Affairs and International Cooperation Branch Office in Sharjah, Rahmaniyah Area, • Opening hours: 8:00 am to 2:00 pm.

How to open the attachment download link on the Service Application page?

• Please double-click the download link to browse and download files on the device.

Are you unable to complete the online payment process?

• If the error is displayed on the first page of the service, please enter all data correctly. • Moving to the second page of the application, please make sure to click on the ‘Complete Payment’ option, then agree to the terms and conditions. • However, if the error appeared on the card payment data entry page, it is often because the card payment data entered may be wrong, or you have to contact your bank. Because some banks restrict using cards outside the UAE. The error may be due to an administrative or a technical issue, at which point the bank will have the authority to follow up on the issue, inform you of the cause and solve the problem. • Then, you can complete the application form and try to make the payment again.

Can you explain why I’m facing difficulties or issues while completing the Smart Mobile App: (UAE MOFAIC) forms?

Please make sure you: • Fill all mandatory fields • Complete all fields correctly • Stick to a 1 MB attachment size limit

Are you facing difficulties registering, accessing the account or changing personal info on the website?

• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.

Have all these attempts failed to make the payment a success?

Please prepare the following information and provide them to our customer service staff in the contact centre, to help you. • Name of the service applied for • Name of the Mission applied to • Application number (If any) • Screenshot of the error or page before the error showed. • The place where the Error appeared • Email and contact number

Have you completed the service application process but did not receive an email with the payment receipt?

• Please, check your Junk mail folder, or call our contact centre on 80044444.

Have you visited the Mission, and your application was not found?

• Please ensure that you have selected the correct Mission in the application form, the payment process completed successfully and the required amount deducted.

Did you communicate with the Mission, and your application was not found?

• Please ensure that you have selected the correct Mission in the service application. Further, that payment is completed, and the required amount is deducted.

How do I reset my password?

To reset your password: 1. If you are logging in using UAEPASS: please contact the UAEPASS team (https://www.uaepass.ae/) 2. If you are logging in as companies/entities, please contact the MoFAIC call centre for further support

How to process the refund of paid amounts?

For any inquiries about refunds  please contact us on: +97180044444

What are the types of log into MoFAIC Website?

• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFAIC Website at: www.mofaic.gov.ae/ar-ae/account/login

What do I need to sign up for UAE Pass?

For more information, please visit: • https://selfcare.uaepass.ae/https://selfcare.uaepass.ae/faq

What is UAE Pass?

• The UAE Pass has been adopted as your digital identification tool to verify your identity securely. This service provides access to many signature and authentication services within the UAE, where you will have one account to apply for many services across many institutions in UAE. • For more details, please visit: https://selfcare.uaepass.ae/

What to do if Error (404) is displayed on any service, website pages or Smart Mobile App: (UAE MOFAIC)?

• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.

How can I file a complaint, inquiry or suggestion?

• You can file it through the complaint, inquiry or suggestion page on www.mofaic.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.

What payment methods are accepted at the UAE missions?

• Most missions accept debit and credit cards as forms of payment. However, some missions may have other forms of payment. Please check the Mission's website for further details or contact us for inquiries.

What are the procedures followed to obtain a return document for newborns?

An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and International Cooperation and the smart application, with the documents designated for the request being completed:

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad. A copy of the father's passport. A copy of the mother's passport. A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy).

• A copy of the complete family book

• Receipt of the return document via e-mail

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